Business Process Outsourcing

Business Process Outsourcing

APN brings the expertise to support your processes through multiple service channels. APN's unique 'co-sourcing' model and strong BPO focus has enabled us to re-engineer processes and also provide value-added services.

With the rapid moves forward in Offshoring , Onsite/offshore model has emerged as a successful business model of today combining local management teams and onsite staff to coordinate with the offshore teams.

We think Onsite/Offshore and beyond so we came up with the following models customized to our client needs:

Client managed Offshore model
Traditional Onsite/Offshore model
Offshore Insourcing

Key elements of our services

Core competencies

Technical Support

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Domain Expertise

Technical Support

Extending support beyond sales by providing simple solutions to complex problems.

Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. APN can provide all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.

Service Channels

Technical Support

Extending support beyond sales by providing simple solutions to complex problems.

Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. APN can provide all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.

Contact Center

Technical Support

Extending support beyond sales by providing simple solutions to complex problems.

Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. APN can provide all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.

Re-Engineering and Value Added Services

Technical Support

Extending support beyond sales by providing simple solutions to complex problems.

Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. APN can provide all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.

Customer care

Technical Support

Extending support beyond sales by providing simple solutions to complex problems.

Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. APN can provide all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.

We provide step-by-step guidance to queries on

Technical Support

Extending support beyond sales by providing simple solutions to complex problems.

Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. APN can provide all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.